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  • what will your next device look like

     

    It’s always quite interesting to look at the changes that have occurred all rolled up together.  Amazing how far we have come in such a short time and where we will end up in a few years more.

    I cant wait for the next generation of apps that support multicore processing to kick in.  This + fast networks like 4G and beyond will change the game yet again.

    Enjoy.

     

    Symphony Teleca gathered up various data points and technologies in this infographic that helps explain what features to expect.

     
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  • Siri vs Watson – a modern day battle of the sexes

    Watson vs Siri – A natural language showdown.  The ultimate battle of the sexes

    Having now had some time to use and digest the capabilities of Apples integration of Siri into it’s new iPhone 4S and previously having understood the capabilities of Watson from IBM I thought it was timely to look as what is becoming the new battlefield of voice recognition.

    Mobile voice recognition has been around for a long time.  I recall using it back on Windows Mobile 5 many years ago now.  Some implementations required you to record the voice tag to the contact and then it simply matched the tag and applied the action.  Soon after the need for the voice tag was removed and the software looked up the contact or activity via speech to text translation.  This type of voice interaction (ie: Call Randall, open email etc.) is basically dumb voice matching and should not be compared to a natural language engine like Siri or Watson.

    What is natural language

    The first place to start is to watch this video of IBM’s Watson in action.

    Quite amazing right?  Less than a year after Watsons public debut he now has his first job.   The first Watson deployment will be with WellPoint nurses who manage complex patient cases and review treatment requests from medical providers.   Imagine Watson listening in the background in every doctors consultation room throughout the world.  I feel a bit weezy, and crook (Aussie slang for sick) or I feel tight and gunky in the chest.  Watson needs to work out what the person is actually saying and learn from it.  What is the context of weezy, what does crook mean and how does gunky relate to chest and tight?  Simple for us mere humans but a real challenge for a computer and some software to actually ‘understand’.

    So lets leap forward 10 years.  Watson is sitting in the corner and listening to 1000’s of conversations and doctors diagnosis of those conversations.  After the doctor diagnoses your condition he turns to Watson and says.  Watson do you agree?  He reply’s with based on the information provided I estimate with 89% accuracy that you are correct.   Rolling up all the info outbreaks of disease could be isolated and contained faster than ever.  This really is ground breaking technology.

    Coming out swinging from the other corner is Apple’s Siri.  With its consumer focused deployment on millions of iPhones it is basically the opposite approach to IBM’s Watson.  Siri in a lot of ways is similar in architecture in that it sends all voice commands back to the mother ship for diagnosis and translation and then delivers the result back to the phone.  So with millions and millions of requests coming in each day can Siri learn faster that Watson?  Will it become the platform of choice?  Will consumerisation win the war.  Sell to the consumer and let them take it to work then let the enterprise work out how to support it vs Sell it to the enterprise approach of IBM.  Apples approach certainly seems to be working for them at present with iOS penetration into the enterprise at an all time high.  Can they caplitalise on this and sell server software with Siri to enterprise customers or will they keep the secret sauce to themselves to sell more Apple devices?

    Interesting times ahead.

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  • service
  • Walking on water

    I am going to be all over this, this summer.  Stay tuned.  Be sure to watch the whole thing.

     
  • Customer Cradle


    Google Analytics for the rest of your business.

    I frequently listen to a podcast on my iPhone called This week in StartUp.  A few weeks back while I was out for a run when an Aussie happen to hit the airwaves with a product pitch for a thing called Customer Cradle.    The pitch was on the money and in 1 minute Sam (Customer Cradle founder) had me thinking… this is a great fit for some of my many friends and business acquaintances I have formed over the past few years that I have taken on a journey through IT.

    In a nut shell it does what Google Analytics does for your website for the rest of your business.  ie:  It gives you meaningful data that you can measure success (or failure) against.  How many businesses out there have no real idea how effective their marketing is.  Did they get a response from the newspaper, the flyer drop, the radio ad or did they just trip over and fall in the front door.  Most businesses just simply guess.  Some try to use complicated customer relationship managment software (CRM) solutions.

    Customer Cradle just keeps it simple.  You either use it via the website or via a little application that sits in your system tray (the bit at the bottom right on your screen).  Customer walks in and during your conversation you simply ask a couple of questions.  How did you hear about us etc.  You then click a few check boxes and your done.  The simplistic nature of the product is it’s big advantage.  Let’s face it if your staff don’t use it you will get no data.  Click on the image at the top, wander over and have a look at the demo for yourself and sign up for a free trial.

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  • handbook
  • Firefox 4 puts a new spin on tabs

    I have been a user of Firefox on and off for many years.  I gave up on it earlier this year when it just got too slow and switched over to chrome which I have been very happy with.  However being fickle this new tabs feature might just swing me back to firefox again.   Let me know what you think.

    An Introduction to Firefox’s Tab Candy from Aza Raskin on Vimeo.

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